Help to get online

Need help to get online? Request a call back and we can help you.

The Lifelong Learning team are here to help you or your friends and family get online. From beginners who need help to shop online, or someone who wants to download an app to keep in touch with family, or access job search websites, we can talk them through it.

Fill out the form and one of us will be in touch, or ring us on 01792 637101 between 9.30am - 4.00pm on weekdays (closed on bank holidays).

This form is available in Welsh - click on 'Cymraeg' in the top right corner of your screen.

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
Your details
1. Your name*
2. Phone number*
3. If you already have an email address please fill in the box below with the address. If you don't have an email address you can leave the box blank and we will be able to give advice on how to set one up when we contact you.
4. Email (optional)
5. Are you asking for help for someone else?*
  
  Yes
  
  No
6. Name of person who needs help (optional)
7. Phone number of person who needs help (optional)
8. Email (optional)
9. Please let us know the postcode of the person who needs advice. This is so we can check broadband services in your area.*
How are you accessing the internet
1. What device do you want to use*
  
  Desktop computer
  
  Laptop
  
  Tablet or iPad
  
  Smart phone
2. What make is the device you want to use? eg Apple, Dell, Lenovo, Samsung etc. This will help us to give you the best advice. (optional)
3. What type of advice do you need?*
4. Is there anything else you would like to tell us about? (optional)
1. We want to make sure you are happy to take our call. We would like you to give us a word or short sentence that we can say to you when we phone. This way you can feel safe knowing that you are getting advice from Swansea Council's Lifelong Learning Team.
2. Secure word*
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Help to get online

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