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How to pay for parking

Information about the different ways you can pay for parking.

All our car parks are pay and display apart from Copr Bay, High Street and Quadrant multi-storey car parks.

At pay and display car parks you will need to pay for parking when you arrive. For car parks that aren't pay and display you pay when you are leaving the car park.

 

Via the MiPermit app - pay and display car parks only

The MiPermit app is available to download on Android and Apple devices and allows you to pay for parking without needing to go to the parking machine in the car park.

If you are a Swansea resident, in order to access the resident fee you will need to apply for a free resident saver permit via the app. This will then apply the resident discount at the checkout on future purchases.

Some benefits of using the MiPermit app:

  • it's quick and easy to use
  • it's paperless
  • if you need to extend your stay you can do it via the app from wherever you are instead of returning to the car park

MiPermit Swansea homepage (opens new window)

 

At the machine

Pay for your parking using contactless, cards or cash.

City centre car parks - pay and display

Some of the machines are solar powered so you may need to press the white 'on' button before you start.

Coin payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Use the blue +/- buttons to choose tariff if you have a Blue Badge (go to point 3 if you are paying the standard tariff)
  3. Enter registration number
  4. Insert coins

Card payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Use the blue +/- buttons if you want to pay the Blue Badge tariff (go to point 3 if you are paying the standard tariff)
  3. Enter registration number
  4. Press the white card button
  5. Press blue + button to increase tariff
  6. Press the green tick button once correct tariff has been selected
  7. Choose if you want a receipt
  8. Follow normal card reader instructions

On-street parking bays - pay and display

Some of the machines are solar powered so you may need to press the white 'on' button before you start.

Coin payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Enter registration number
  3. Insert coins

Card payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Enter registration number
  3. Press the white card button
  4. Press blue + button to increase tariff
  5. Press the green tick button once correct tariff has been selected
  6. Choose if you want a receipt
  7. Follow normal card reader instructions

Beach and promenade car parks - pay and display

Some of the machines are solar powered so you may need to press the white 'on' button before you start.

Coin payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Use the blue +/- buttons to choose tariff (Blue Badge and resident options available here)
  3. Enter registration number
  4. Insert coins

Card payments

  1. Press the yellow flag button to change from Welsh to English (if English is your preferred language)
  2. Use the blue +/- buttons to choose tariff (Blue Badge and resident options available here)
  3. Enter registration number
  4. Press the white card button
  5. Press blue + button to increase tariff
  6. Press the green tick button once correct tariff (including resident discount) has been selected
  7. Choose if you want a receipt
  8. Follow normal card reader instructions

Pay and display machine keypad example

Parking machine keyboard.

Pay on return to your car

This applies to Copr Bay, High Street and Quadrant multi-storey car parks where ANPR (automatic number plate recognition) picks up your registration number on your way in and automatically calculates the time that you have spent in the car park when you leave.

You can either:

  • pay at the machine on your return to the car park by entering you car registration into the machine, or
  • pay by card as you go through the exit barrier - by paying this way you will not be able to select any of the discounted fees that may apply in the car park (such as resident fee in Copr Bay)

 

Refunds

If you would like to ask for a refund because of a problem with a payment machine - please email parking.refunds@swansea.gov.uk or post a letter to Parking Services, PO Box 588, Swansea SA1 9GD.

Include a detailed explanation why you are asking for a refund. Please note that refunds will not be made for overpayments unless there is a fault with the machine.

Please give your full name and postal address, as not all refunds can be credited back onto cards and cheques may have to be posted out.

Checks will be carried out to make sure the refund can be given, this is for audit purposes. If no refund can be given a response will be sent with a full explanation.

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