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• Octo Assist Fund

  https://swansea.gov.uk/octoassistfund

  If you are struggling with you Octopus Energy bill, you can complete an online financial support form and see what options may be available in your circumstance...

• Ofcom

  https://swansea.gov.uk/ofcom

  Advice on costs, billing and switching for phone and broadband.

• OVO Energy Fund

  https://swansea.gov.uk/ovoenergyfund

  OVO Energy offers payment plans, energy funds and payment schemes to help customers pay their energy bills.

• Platfform

  https://swansea.gov.uk/platfform

  Platfform is the mental health and social change charity. They work with people experiencing challenges with their mental health, and with communities who want ...

• Pobl Housing Association

  https://swansea.gov.uk/poblHousing

  Not for profit housing association offering housing solutions and support.

• Priority Services Register

  https://swansea.gov.uk/priorityservicesregister

  The Priority Services Register is a free support service offered by energy suppliers and network operators to help vulnerable people. Each supplier/operator kee...

• Samaritans Cymru

  https://swansea.gov.uk/samaritans

  Emotional support for those experiencing feelings of distress or despair, including those which could lead to suicide - 24/7, 365 days a year.

• Scottish Power Hardship Fund

  https://swansea.gov.uk/scottishpowerhardshipfund

  Because some customers have difficulties paying their bills due to low income or other circumstances, Scottish Power has a Hardship Fund to help them get their ...

• Shelter Cymru

  https://swansea.gov.uk/shelterCymru

  Shelter Cymru provide free, independent, confidential advice on housing and debt.

• Switched On - Energy Awareness Hub

  https://swansea.gov.uk/EnergyAwarenessHub

  Independent, unbiased, free support and information to all on how to improve energy efficiency, switch energy providers and access fuel payment support (for tho...

• The Silver Line

  https://swansea.gov.uk/silverLine

  Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

• The Wallich

  https://swansea.gov.uk/thewallich

  The Wallich is a Welsh charity helping people who are homeless.

• Turn2us

  https://swansea.gov.uk/turn2us

  Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services - online, by te...

• TV Licence help

  https://swansea.gov.uk/tvlicensing

  The Simple Payment Plan was created for those in financial difficulty.

• United Welsh Housing Association

  https://swansea.gov.uk/unitedWelshhousing

  A not for profit organisation providing homes and related services in South Wales.

• Wales Drug and Alcohol Helpline (DAN)

  https://swansea.gov.uk/WalesdrugAlcoholhelpline

  All DAN 24/7 services are available to people who live in Wales. Helpline is open 24 hours a day, 365 days of the year providing a single point of contact for a...

• Warm Wales

  https://swansea.gov.uk/warmwales

  Warm Wales is working to tackle fuel poverty by offering free advice, referrals, and access to grants to ensure people across Wales and South-West England have ...

• Welsh Water

  https://swansea.gov.uk/welshwater

  Welsh Water can provide support if you are struggling to pay your bill or are in debt with your water bill.

• Western Power Distribution - Power Up

  https://swansea.gov.uk/westernpowerdistribution

  Free and impartial energy saving advice to households in South, Mid and West Wales (in Western Power Distribution's jurisdiction).

• YMCA Swansea

  https://swansea.gov.uk/ymcaswansea

  YMCA Swansea aims to tackle poverty; improve health and wellbeing; promote equality and diversity; and improve the quality of life for children, young people an...

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