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Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services - online, by telephone.

Free and easy to use Benefits Calculator and Grants Search tools to check what benefits you might be able to claim and what grants you might be able to apply for, and Find an Advisor Tool.

For those who find going online difficult, the Turn2us helpline supports people over the phone by completing their online tools on their behalf, they then post, email or text them their results. They show people what they can apply for and empower them to take the next steps to access help.

They can:

  • help you complete a benefit calculation
  • help you find grants
  • find an adviser to help with benefits, debt, housing and legal issues
  • use webchat for help with their tools

They cannot:

  • give immediate money or emergency funding
  • give benefits advice or tell you what to do
  • provide emotional support
  • advocate on your behalf
  • change benefit decisions
  • offer advice on appeals.

Contacting the helpline

Call on: 0808 802 2000 Mondays to Fridays 9.00am - 5.30pm (except bank holidays)

All calls are free from a UK landline and from most mobiles. If you are calling from a mobile, please check with your network provider.

Email us at:

Write to us.

Text Relay Service is available for those who are deaf or hard of hearing.

  • Turn2us
  • Hythe House
  • 200 Shepherds Bush Road
  • London
  • W6 7NL
0808 802 2000
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Last modified on 14 November 2023