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Phone issues

Due to continuing issues following Friday's power outages, you may have trouble reaching us by phone. If you ring us, it may appear that you are in a phone call queue, but our staff are unable to answer your call due to the telephony outage. Please contact us via our online forms swansea.gov.uk/doitonline or by email swansea.gov.uk/phoneandemailcontacts
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  • Action for Children

    https://swansea.gov.uk/actionforchildren

    Provide housing-related support in the home to young parents and expectant parents, aged 16-25, and their children.

  • Baby Bank

    https://swansea.gov.uk/babybank

    Baby clothes and items in good condition available to families in need. Also accept donations.

  • BAYS+ Youth Homeless Service

    https://swansea.gov.uk/contactbays

    Support young people aged 16 - 21 who are homeless or at risk of homelessness with general advice, housing, discrimination and benefits.

  • Bonymaen Community Cwtch - Faith in Families

    https://swansea.gov.uk/bonymaencommunitycwtch

    The community cwtch provides easily accessible opportunities for children, young people and their families to change their lives for the better.

  • Caredig

    https://swansea.gov.uk/contactcaredig

    Caredig provides a wide range of housing solutions for single people, families, older people and people who need support to maintain their tenancy.

  • Children and Family Court Advisory and Support Service (Cafcass)

    https://swansea.gov.uk/cafcass

    Cafcass represents children in family court cases.

  • CISS (Cancer Information and Support Services)

    https://swansea.gov.uk/CISS

    Support for those with cancer, their carers, family and friends in South West Wales.

  • Clase Community Cwtch - Faith in Families

    https://swansea.gov.uk/clasecommunitycwtch

    Provide opportunities for children and their families to have fun, try new things, make friends, learn, grow, and develop in a safe and supportive environment.

  • Crisis

    https://swansea.gov.uk/crisis

    A national charity for homeless people.

  • Cruse UK (Bereavement Support) (Wales)

    https://swansea.gov.uk/CruseUK

    Bereavement support for adults, children and young people when someone has died.

  • Family Fund

    https://swansea.gov.uk/contactFamilyFund

    Help for families with children with disabilities.

  • Goleudy

    https://swansea.gov.uk/goleudy

    Housing charity who help to prevent homelessness, provide housing and create opportunities. Also provide a community fridge in Swansea Marina.

  • Grief Encounter

    https://swansea.gov.uk/griefEncounter

    Supporting bereaved children and young people.

  • GROW Cymru (Growing Real Opportunities for Women)

    https://swansea.gov.uk/growcymru

    Provide training, support, mentoring and guidance to women of all backgrounds and ages across South Wales. Also provide a weekly food bank.

  • Hafan Cymru

    https://swansea.gov.uk/hafanCymru

    A charitable housing association that provides accommodation and support to women, men, their children and young people across Wales.

  • Housing Justice Cymru - Citadel

    https://swansea.gov.uk/citadel

    Citadel is a homelessness prevention project, which uses volunteers to support people at risk of experiencing homelessness, to find and/or sustain tenancies.

  • Kin Cymru

    https://swansea.gov.uk/contactkincymru

    Provide help parents of children with special needs/disabilities to claim benefits they are entitled to.

  • Kooth

    https://swansea.gov.uk/kooth

    Kooth offers one-to-one, anonymous counselling sessions with fully trained and qualified counsellors and emotional wellbeing practitioners.

  • Llamau

    https://swansea.gov.uk/llamau

    Llamau is the leading homelessness charity in Wales, supporting the most vulnerable young people and women.

  • Matthew's House

    https://swansea.gov.uk/matthewshouse

    Matthew's House exists to provide a warm and welcoming building in the heart of Swansea, with the expressed intention of being accessible for the homeless and m...

  • Men's Sheds Cymru

    https://swansea.gov.uk/mensShedsCymru

    Offering a free advocacy service for Men's Sheds members, their family and community.

  • Missionaries of Charity

    https://swansea.gov.uk/missionariesofcharity

    Direct access hostel (single males aged 25+ only).

  • Mountain view Children's Centre - Mayhill Surgery

    https://swansea.gov.uk/mountainviewchildrenscentre

    Set in the community of Mayhill, this centre offers support to families in the area and hosts regular events and activities.

  • Ogof Adullam at Penlan Methodist Church

    https://swansea.gov.uk/OgofAdullam

    Drop-in centre offering a place of refuge to individuals experiencing homelessness and alcohol and drug addiction as well as providing a point of contact for pr...

  • Platfform

    https://swansea.gov.uk/platfform

    Platfform is the mental health and social change charity. They work with people experiencing challenges with their mental health, and with communities who want ...

  • Pobl Housing Association

    https://swansea.gov.uk/poblHousing

    Not for profit housing association offering housing solutions and support.

  • Relate

    https://swansea.gov.uk/relate

    Offers relationship counselling, children and young people's counselling.

  • Shelter Cymru

    https://swansea.gov.uk/shelterCymru

    Shelter Cymru provide free, independent, confidential advice on housing and debt.

  • Swansea Children's Centre

    https://swansea.gov.uk/swanseachildrenscentre

    Based in Penlan and offering a place for families to get support, the centre also has events and activities for all ages.

  • Swansea Family Information Service

    https://swansea.gov.uk/familyinformationservice

    The Swansea Family Information Service (FIS) is a one stop shop, providing free, quality, impartial information on a wide range of childcare, children's, family...

  • Teilo's Community Cwtch - Faith in Families, Portmead

    https://swansea.gov.uk/teiloscommunitycwtch

    Supporting children, families and individuals in the heart of their community.

  • The Children's Commissioner for Wales' office

    https://swansea.gov.uk/childrensCommissionerWales

    Information hub for children, young people and families in Wales.

  • The Exchange

    https://swansea.gov.uk/theExchange

    The-Exchange specialises in supporting the psychological well-being of children, young people and families.

  • The Farming Community Network (FCN Cymru)

    https://swansea.gov.uk/FCNCymru

    A voluntary organisation and charity operating in England and Wales that supports farmers and families within the farming community through difficult times.

  • The Wallich

    https://swansea.gov.uk/thewallich

    The Wallich is a Welsh charity helping people who are homeless.

  • Tidy Minds

    https://swansea.gov.uk/tidyminds

    A mental health and well-being website for young people in Neath Port Talbot and Swansea.

  • Western Bay Adoption Service

    https://swansea.gov.uk/westernbayadoption

    Western Bay Adoption Service aims to improve services for both adopters and children who are seeking adoption.

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