Council tenants and leaseholders - get involved

We want as many of our tenants as possible to have a say and get involved in shaping our services for the future, working alongside us every step of the way to let us know what is important to you - in your home and your neighbourhood. We want tenants to have the power to:

• highlight areas for improvement
• suggest solutions
• help our staff listen to feedback
• provide us with local information
• help us to implement suggestions and ideas wherever possible

There are also many personal benefits for those who want to get involved, such as:

• learn new skills
• help increase confidence
• make new friends

It can be a fun experience too! 

Ways to get involved

There are 3 levels of involvement so you can choose which suits you best:

1.Occasional involvement

We have a wide selection of surveys, consultations and one-off events that you can get involved with as and when you like:

• pop-up events in your area 
• local matters discussed as they arise 
• hot topics such as rubbish and recycling 
• online and postal surveys 
• ad hoc engagement training
• online meetings
• events and skills workshops

2. Regular involvement

There are several groups and panels that deal with issues which relate to a specific service area:

• tenant consultative panel
• building and repair group 
• estate management and caretaking group
• independent living group (older persons accommodation)
• open house feedback group 
• tenant steering group

3. More involvement

You are very welcome to get more involved in the process of participation as a tenant and as a representative of your area and/or fellow tenants. Ask us for more details on how you can help, and we will support you all the way!

How to get involved

If you would like more information about any of the above, would like to join our tenant involvement Facebook group (opens new window) or come along to one of our group meetings, please contact the Participation Officer.

Participation and engagement strategy 2024 - 2028

The participation and engagement strategy 2024 - 2028 sets out our goals and actions to enable and encourage tenant and leaseholder participation and engagement over the next 4 years. 

Participation is a way for tenants and leaseholders to:

1. Share ideas and work together with the housing service (their landlord).
2. Be involved in the decision-making processes that directly affect the services they receive and communities in which they live.
3. To use the varied opportunities on offer to get involved and have their say on what's important to them.  

Engagement is an opportunity for tenants and leaseholders to:

1. Get involved and have their say in less formal situations like drop-in sessions.
2. Utilise all available tools of communication including social media / digital content to both inform tenants and allow them to have their say. 
3. Experience a more relaxed, flexible approach which seeks to ensure everyone has an opportunity to get involved on matters that are important to them.  

If you want  a copy of the full strategy, an easy-read version or just a summary, then please contact the Participation Officer stating your preferred format and language.