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Frequently asked questions about social services

Find out answers to the most common questions we get asked about social services.


What statistics do you have about adoption?

You can find stats on adoption in Swansea via the following link: National Adoption Service - publicationsOpens new window

Looked after children

What statistical information is available about looked after children (LAC) in Swansea?

Data around LAC is already publicly available on the StatsWales website including the reasons for becoming looked after. This website also provides historical data (going back to beyond 2009), data on LAC gender, and the facility to compare data across Welsh local authorities. StatsWales - children looked afterOpens new window.

Advice, information and support for families

When should I contact the child and family information, advice and assistance service?

You can contact us to have a discussion and get help, or tell us if you are worried about a child or young person.

A qualified social worker will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, youth offending service, education, police, early intervention and prevention services and the third sector. How much we can talk to you about a specific child will depend on the reason for your call and the circumstances.

Support for children and families

Domiciliary care

Who registers domiciliary care providers in Wales?

The responsibility for registering all domiciliary care providers in Wales lies with the Care Inspectorate Wales. The Care Inspectorate WalesOpens new window website has information about how to find registered care services and the latest inspection reports.

Adult services statistical information 

What statistical information is available about adult services in Swansea?

Data around adult services in Swansea, including adult safeguarding, service provision and social services expenditure is available on the Stats Wales website and includes the facility to compare data across Welsh local authorities. StatsWales - adult servicesOpens new window.

Information, advice and assistance for adults

What advice, information and support is available for adults in Swansea?

Within adult services, our common access point is a place that anyone can contact to access information and advice on health and social care. 

Our common access point team has access and information assistants, who will talk to you about your situation and provide you with information, advice and signposting. They can also put you in touch with community based services, such as local groups or charities. Often this may be all the help you need.

You can contact the common access point for health and social care by telephone on 01792 636519 or by email on

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