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Phone and email contacts

How to get in touch with us via phone or email.

You'll find direct numbers and contact details for different sections of the council on their information pages.

The general telephone number (during office hours) is 01792 636000

For out of hours emergencies: Emergency contacts

Technology improvements now allow people with impared hearing to use normal phone lines more easily than the Textphone service, which has now been withdrawn. Written electronic communication should be to the email address for the relevant service.

The postal address is: 
City and County of Swansea, Civic Centre, Oystermouth Road, Swansea, SA1 3SN.

Contact details for service areas
Service areaContact details
Environment, including:
Recycling and rubbish
Animals, pests and pollution

Environment call centre 01792 635600
Human resources
Invoice queries

Media and press releases
Parking finesPlease pay online (opens new window) (you'll need your parking charge number / PCN)
Potholes / problems with street lightingPlease report these problems online
Social services (Adult Services) (Child and Family Services)

Tourism and marketing
Tourism trade
Transport and engineering 
General enquiries, queries on passenger transport
Traffic signals, traffic management and road safety

If you can't find the contact that you are looking for in the list above, you can email:

The Chief Executive can be contacted at:

If you have a complaint that has not been resolved by the relevant department, please get in touch via the complaints section.

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Last modified on 25 June 2024