Make payments directly and securely to the council 24 hours a day 7 days a week.
When making a payment you will be transferred to the Civica secure payments website where you will need to select the payment type.
When making your payment you should ensure that you enter exactly the same address and postcode details that your payment card provider holds for you to avoid your payment being declined. If your payment is declined do not try to make the payment again.
Please telephone the number on your invoice or bill to discuss the matter as soon as possible. This is required to ensure that the highest standards of security are applied to all card transactions made with us.
If you wish to pay a fixed penalty notice for environmental offences such as a litter fine or dog fouling fine, please telephone 01792 635600.
What services can I pay for?
Business Rates (NNDR)
Swansea Business Improvement District (BID) Projects/Initiatives
Parking Penalty Charge - Parking Fine
Council House Rents
Social care invoices
Private Housing Benefit Overpayment (Invoices starting with 39)
Council Housing Benefit Overpayment (Invoices starting with 40)
Which credit/debit cards can I use?
We only accept the following credit and debit cards:
Other ways to pay your council bills
Direct Debit is the easiest and most secure way to pay your regular bills. Please see below for the services that you can pay for by Direct Debit. Payments are usually collected on a monthly basis and some services have a choice of collection date.
You can choose to pay over 10 or 12 months, four payment dates, 1st, 8th, 15th or 22nd, or you can choose to pay half yearly or annually.
Business Rates (NNDR) direct debit information - Download a Direct Debit mandate
To pay for Social Care fees by Direct Debit telephone 01792 636380 for Residential fees and 01792 636160 for Domiciliary Care fees
To pay Estate Rents by Direct Debit please phone 01792 637655
Automated telephone payments service
The local rate telephone number is 0300 456 2765 and you should have your account/reference number to hand, along with your chosen method of payment, which may be a debit or a credit card.
You can pay your bill straight into the council's bank account, but please remember to accurately quote your reference/account number so we can allocate your payment to your account. Please note that it takes a minimum of 3 working days to allocate your payment to your account reference or invoice number so please ensure that you allow extra time if your payment is due to avoid being issued with a reminder:
Lloyds Bank PLC, 802 Oxford Street, Swansea, SA1 3AF.
Sort code 30-00-00
Account number 00283290
You can call at the Civic Centre or District Housing Offices (except Gorseinon) to pay bills in the normal way. Please have your bill to hand, so that our staff can take the necessary details. Please note that if making a Welsh Water payment, then neither debit nor credit cards are accepted.
Our online payment facility will take you to a secure site with Civica our payments provider. Our secure server software uses an SSL connection and encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.
The council's online payment system also supports the MasterCard SecureCode® and Verified by Visa® 3D Secure service to give an added level of protection when making payments online via the internet. To benefit from the additional security offered by these schemes you will need to register with the bank that issued your payment card.
Registered users will see an additional screen appear when making their payment. This screen will ask some security questions that will verify the user before the payment is processed.
If you are not registered you may be invited to register your card before continuing with your payment (depending upon your card issuer). If you wish you can elect not to register your card at this time, we will still process your payment.
Please contact your card issuer for more details of these services and how to register your card with a password.