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Customer Charter and Service Standards: have your say

The Swansea Council Customer Charter, combined with our published Service Standards, provide our framework for communicating how we will meet the expectations of our residents.

If you require this survey in an alternative format e.g. Large print, please contact or ring 07971 355671

The framework provides clear and concise statements, detailing ways by which we can measure and monitor customer service levels.

The Service Standards explain what each front-facing service delivers. They also describe the timescales within which you can expect us to deal with your query. We are committed to ensuring that you are completely satisfied with the service you are getting in line with our Standards.

Swansea Council is committed to putting our customers at the heart of everything we do and we welcome your feedback on how we can improve our services.

Our Customer Charter framework sets out our promises as to how we will deliver high quality services to you and the service standards we will provide to enable us to meet your expectations.

Customer Charter and Service Standards (Word doc) [147KB]

We would like to get your views on our draft Customer Charter and Service Standards; please tell us what you think by completing this short survey.

Closing date: 15 October 2023

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