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COVID-19 restrictions FAQs

Frequently asked questions about the COVID-19 restrictions.

Waste and recycling

Council housing

Culture, sport, parks and leisure venues

Swansea Market, buses and shopping

Car parks and public toilets

Education

Business support

Births, deaths and weddings

More information from Welsh Government

 

Waste and recycling

Can I still recycle my household waste?

Kerbside collections and bulky waste collections have continued and Swansea's recycling centres are open, although please only visit if essential. People planning on visiting Llansamlet recycling centre need to book a slot in advance on www.swansea.gov.uk/llansamletHWRC 

Tip Treasures in Llansamlet is closed. 

 

Council housing

Are new kitchen and bathroom fittings in council properties going ahead?

All kitchen and bathroom work is continuing as long as both the contractor and tenants are well and have no symptoms of coronavirus. Contractors will make contact with tenants to agree when the work will start.

Can I still contact the district housing office?

In common with other council offices, district housing offices are currently closed for public access. Our staff are still contactable and our online services will be available as normal. Emergencies will be dealt with.

How do I report a repair to my council property?

Due to the coronavirus and the government's guidance we have had to change how we repair and maintain your home. We will carry on providing emergency repairs and out of hours service to ensure you remain safe in your home. Please be aware that non-urgent repairs may take longer than normal as we continue to work to protect tenants and staff during this current lock-down period. You will be advised of any delay when you contact the call centre to report your repair.

Tenants can contact the Housing Repairs Call Centre on 01792 635100 (Monday to Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm) or report the repair online: Request a housing repair online
For out of hours emergency repairs, tenants should phone 01792 521500 (Monday - Thursday 5.00pm - 8.30am and Friday 4.30pm to Monday 8.30am).  Information on emergency repairs can be found here: Emergency repairs.

If tenants are suffering from any symptoms of Covid-19 (Coronavirus), it is important they make staff aware at the time the repair is reported. Staff will adhere to the Government's social distancing guidelines and tenants will be asked to respect this.

What do I do if I am homeless or at risk from losing my home?

If you currently have nowhere to live or think that you may be at risk of losing your accommodation, you should contact us as soon as possible. The Housing Options service continues to be available via telephone 01792 533100, 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm Friday and by email at housingoptions@swansea.gov.uk.

 

Culture, sport, parks and leisure venues

Glynn Vivian, Plantasia, Grand Theatre, Swansea Museum, local gyms, sport / leisure facilities and swimming pools are closed. 

Can I visit a library?

Swansea libraries are largely open again for browsing and PC and internet use. Please check individual library details to see what services are available. Covid safety measures are in place so some services may be limited.

Click and collect and digital services such as online resourcesebooks eaudiobooks and emagazines remain available.

West Glamorgan Archive Service

The Archive Service is open. Please note that advance booking is ESSENTIAL.  Full information about how to access the service is available here. 

Parks and playgrounds

Parks and playgrounds are open. Singleton Botanical Gardens is open, except for the greenhouses.

Why is some equipment, such as swings, missing from playgrounds?

To enable social distancing and follow government advice some equipment and alternate swings have been temporarily removed. This equipment will be reinstated when restrictions on social distancing ease.

What exercise am I allowed to do?

Have a look at the Welsh Government guidance from 27 March.

Will sport and health activities take place in parks and open spaces e.g.the ParkLives and Active Young People programme?

Details of events and booking information can be found here: www.swansea.gov.uk/parklives

What about council organised online sport and health sessions?

Online sessions will continue as planned, including sessions in exercise referral and Park Lives.

Will community centres remain open? Can I access these buildings for planned activities such as dance and other social events?

Following the information from Welsh Government, Community Centres can have limited opening for essential public services, therefore, education, essential childcare providers and food banks will be the only services operating from community centres until further notice.

Will outdoor markets take place?

For updates and information of click and collect services see www.uplandsmarket.com/

 

City centre, Swansea Market and toilets 

What about Swansea Market?

Retailers are open.  Click and collect is allowed, so customers can access the market to pick up items they have already ordered. Visitors to the market must wear face coverings at all times unless they are medically exempt and all visitors must maintain social distancing. 

The public toilets located there are open. Some traders are continuing to offer delivery services which are promoted via the Swansea Market website: www.swanseaindoormarket.co.uk

Are shops open?

All non-essential retail shops are allowed to open. 

Is Swansea Mobility Hire open?

Yes, Swansea Mobility Hire service has reopened, with robust measures in place to keep staff and customers safe. The Changing Place facility at the shop and left luggage rental lockers are also open. Customers planning to use mobility hire services must book in advance by calling 01792 461785.   

Is the bus station open?

The bus station and toilets are open from 5.30am - 9.00pm. Please check operators' websites before travelling for the latest news.

Bus information

Park and ride

Park and Ride services re-started on Monday 12 April.

 

Car parks and public toilets

Car parks

All car parks are open throughout the city and county of Swansea.

Public toilets

All public toilets are open.

 

Education

How can parents and carers support schools?

It is important when you are dropping off or collecting children from school that you follow social distancing and no matter how tempting please do not congregate at the school gates. If your school asks you to wear face masks please support the school to keep everyone safe. It is vital that all parents help set an example to pupils and help keep coronavirus out of the classroom.

 

Business support

What help is there for businesses who had to shut during the firebreak?

Welsh Government has launched grants to help businesses survive the economic consequences of the Welsh national lockdown imposed as a result of coronavirus (Covid-19). The online application forms are now available.

Visit: www.swansea.gov.uk/covid19adviceforbusinesses

 

Births, deaths and weddings

Can I still register a birth?

We will not be booking birth registration appointments for the lockdown period except in emergency cases. New parents can however, continue to complete the online appointment form and we will contact you in due course to arrange an appointment. Parents do not need to worry about complying with the requirement to register within 6 weeks.

Can I register a death?

We will continue to register deaths over the telephone. .

What about crematoria?

These will remain open.

Will bereavement services be continuing during the firebreak?

Yes, services will continue as follows:

  • For arranging a funeral or contacting bereavement services: the bereavement services admin office remains closed to the public but contact can be made at bereavementservices@swansea.gov.uk or telephone 01792 636481.
  • Cremation services: funeral attendance at Swansea crematorium is limited to 20 people; Singing, chanting and the use of wind instruments is not permitted due to the possible additional risk of infection; face coverings must be worn inside the chapel; the hall of remembrance is open but can only accommodate one visitor at a time. In order to prevent gatherings of people outside the crematorium the external speakers are not in operation.
  • Burial services: Our cemeteries remain open for burials and for visiting graves; the same attendance restrictions apply for burials i.e. 20 people maximum.

In line with Welsh Government regulations you should only attend a funeral if:

  • you are the person responsible for arranging the funeral;
  • you have been invited by the person arranging the funeral;
  • you are the carer of a person attending the funeral.

Mourners will need to keep two metres apart unless they live in the same household; people should not attend a service if they are unwell or if they are self-isolating or are vulnerable to the coronavirus; also extensive travel should be avoided to attend a funeral.

What about copy certificates?

Customers can continue to apply for copy certificates online but unless a certificate is urgently required we would ask customers to avoid ordering during this period. 

We are currently unable to deal with requests for family history certificates that require searches.

What about notices of marriage/civil partnerships?

We will honour the appointments that we have booked for Monday 21 and Tuesday 22 December. We will not be booking any notice appointments for the lockdown period except in emergency cases.

What about citizenship ceremonies?

We will be able to arrange short individual Citizenship ceremonies in the New Year if urgently required. Please email the Register Office to enquire.

What about wedding ceremonies?

Ceremonies at the Civic Centre can go ahead. If your ceremony is scheduled to take place in the Register Office you must bring two witnesses only. If your ceremony is taking place in the Swansea Bay Ceremony Rooms you will be able to bring a maximum of 10 guests (including children). Please note that ceremonies will be brief to enable the legal marriage to proceed with social distancing and other measures in place to minimise the risk of spreading the virus on the premises.

Approved venues such as hotels and hospitality venues are required to close.

Couples due to marry in a place of worship should continue to contact the church/chapel to check whether their ceremony can still go ahead.


 

Where can I find out more information?

The best place is the Welsh Government website: https://gov.wales/coronavirusOpens new window

Current restrictions

 

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