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How to access Contact Centre services whilst the building is closed

Please consider carrying out tasks online before emailing or calling so that our staff can deal with your requests more efficiently.

Only telephone if you can't find what you need online or don't have access to email.

Service

Contact us online

What can be done online

Telephone

 

Housing Benefit  (HB)

Council Tax Reduction

Web:

www.swansea.gov.uk/housingbenefit

www.swansea.gov.uk/CTR

Email: benefits@swansea.gov.uk

  • Register an intention to claim
  • Apply for a benefit/reduction
  • Report a change in circumstances
  • Contact us
01792 635353

Free School Meals

Web: www.swansea.gov.uk/freeschoolmeals

Email: freeschoolmeals@swansea.gov.uk

  • Apply for Free School Meals
  • Report a change in circumstances
  • Contact us
01792 635353

Council Tax

Web: www.swansea.gov.uk/counciltax

Email: Council.tax@swansea.gov.uk

  • Pay your Council Tax
  • Ask to pay Council Tax by Direct Debit
  • Find out about discounts and exemptions
  • Tell us about changes in your circumstances
  • Ask for a refund if you are in credit
  • Ask for a copy bill
  • Contact us if you are having difficulty paying
  • FAQs
  • Contact us
01792 635382

Business Rates

Web:

www.swansea.gov.uk/businessrates 

www.swansea.gov.uk/article/56279/Advice-for-businesses-about-coronavirus

Email: business.rates@swansea.gov.uk

  • Pay your Business Rates
  • Find out what reductions you may be entitled to
  • Find out about help for businesses dealing with coronavirus
  • Tell us about changes in  circumstances
  • Contact us if you are having difficulty paying
  • FAQs
  • Contact us
01792 635937

Social Care financial assessments and residential care payments

(this is not the care assessment, but the financial assessment to work out how much must be paid for the care that is to be provided - care assessments are made by social services)

Web: www.swansea.gov.uk/adultsocialcare

Email: scif@swansea.gov.uk

 

01792 636380

 

Direct Payments for social care

(this is the team that actually makes the payments, not the team that decides what payments should be made - that is a social services function)

Web: www.swansea.gov.uk/directpayments

Email: dpfinance@swansea.gov.uk

 

01792 636511
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