Community alarms (lifelines)

The alarm allows an individual to get in touch with medical and emergency services quickly and reliably, even if they are unable to get to the telephone or aren't able to speak.

Users of the service have a community alarm unit installed in their home, where an alert is raised via the home unit. This unit uses a mobile sim, and the alarm is triggered a pendant that is worn around the neck or attached to clothing.

If the user has a fall or needs help, they press a button on the pendant. It sends out a signal via the home unit, which contacts the Community Alarm Service Control Centre, operated 24 hours a day, 365 days a year.

Anyone who thinks that they may benefit from the peace of mind provided can apply for a community alarm. There is no need to have an assessment of your needs.

The annual charge is:

£175.83 exclusive of VAT.

£211.00 inclusive of VAT. This charge is only applicable if you are liable to pay VAT for example, you have not completed a VAT exemption form (which can be completed during your online application).

Price is valid from April 2024 and is subject to annual review as set out in the council's agreed charging policy. The council reserves the right to vary such charges by means of an annual review and with at least 14 days written notice.