Common Access Point for Health and Social Care (CAP)
We aim to provide adults and their carers with the right support at the right time by the right person.
Please note that we are currently experiencing an unprecedented volume of calls, but we will try and respond to your enquiry as soon as possible.
Our approach follows the principles of the Social Services and Wellbeing (Wales) Act 2014, which focuses on working with people, in partnership, to meet your needs and prevent things from escalating.
We call it the Common Access Point because it is a place that anyone can contact to access information and advice on health and social care.
Our Common Access Point team has Access and Information Assistants, who will talk to you about your situation and provide you with information, advice and signposting. The Access and Information Assistants can also put you in touch with community based services, such as local groups or charities. Often this may be all the help you need.
If we can't help with information, advice or signposting then the Access and Information Assistants may discuss your circumstances with our Multi-Disciplinary Team. Our Multi-Disciplinary Team (MDT) is made up of qualified social workers, an occupational therapist, a physiotherapist and other professionals. The Multi-Disciplinary Team will discuss your situation to see if they can offer any specialist advice or if they can help.
You can contact the Common Access Point for Health and Social care by telephone, by email (details below) or by completing an online form (if you are a health and social care professional, please do not contact us by phone or email, but use the online form).
Our opening hours are:
8.30am - 5.00pm Monday to Thursday
8.30am - 4.30pm Friday
If there is an emergency outside of these office hours please contact: Social Services Emergency Duty Team.
District Nursing Single Point of Contact
The District Nursing Single Point of Contact provides a single point of contact into adult district nursing services, improving discharges from hospital, triaging and prioritising patient care, signposting patients to more appropriate services and giving appropriate nursing advice at the first point of contact. The Single Point of Contact number for referrals is 01792 343360.