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Cymraeg

Housing repair teams back to near normal service for tenants

Housing maintenance teams in Swansea are getting back to a near-normal repairs service for the council's 13,000 domestic tenants.

council housing

Since Wales went into lockdown in March the emergency repair team has been on stand-by the whole time and has responded to more than 1,200 call-outs, tackling issues such as boiler failures, burst water pipes or faults with electricity supplies.

Many of the repairs were completed as part of Swansea Council's 'out of hours' service with teams going the extra mile to ensure council tenants have access to normal home comforts.

Now the normal day services are resuming with social distancing measures integrated into the team's activities to keep them and tenants safe during repairs.

Andrea Lewis, Cabinet Member for Homes and Energy, said: "Our housing and building services team have been doing an amazing job. Throughout the pandemic they have been here for tenants.

"Now we are in a position to start taking advantage of the easing of lockdown measures to restore day repair services. Out of hours emergency repair services will also continue."

She added: "We all still have to observe social distancing for the safety of tenants and our staff and we're asking tenants to continue to work with us to make sure that happens during visits.

"The feedback we've had from tenants so far has been very positive. We've had messages of thanks from tenants that have recently had work completed and it's nice to know they appreciate our efforts."

To request a housing repair tenants can phone 01792 521500 (Monday-Thursday 5pm-8.30am and Friday 4.30pm to Monday 8.30am) or 01792 635100 (Monday-Thursday 8.30am-5pm and Friday 8.30am-4.30pm). 

Other important emergency phone numbers include: Police, Fire, Ambulance - 999; Gas leaks - 0800 111999; Power failure - 0800 052 0400. 

Those seeking a council home repair that is not an emergency should continue to request a housing repair online via www.swansea.gov.uk/requesthousingrepair

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