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Help on hand for council house tenants struggling to pay the rent

Council housing tenants who may be struggling to make ends meet due to the Coronavirus are being urged to get in touch if they are finding it difficult to pay their rent.

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The Council understands that these are challenging times and if a council tenant's income is affected they should not delay contacting the Rents Team who may be able to help.

Although the District Housing Offices are currently closed to the public, Officers are on hand to answer telephone and email enquiries.

The rents team are able to help council tenants get the financial support they may need by providing advice, support and sign-posting in regard to welfare benefits; including Housing Benefit and Universal Credit, financial inclusion and income maximisation.

The rents team is also able to work with tenants to reach affordable, realistic repayment agreements for those who've fallen behind.

Andrea Lewis, Cabinet Member for Homes, Energy & Service Transformation, said:

"At this difficult time, the Council is doing all it can to support vulnerable people in our communities. No-one should find themselves homeless at this difficult time and there will be no evictions from council properties during this crisis.

"Like other councils, all court and eviction action has been suspended for three months until the end of June, but tenants who are falling into debt should not wait until then before contacting the council to seek support.

"Our housing benefits team may be able to re-assess the Housing Benefit tenants are currently receiving to allow for reductions in income. If tenants do run into difficulty or need advice the Rents Team is also available by phone or email."

Contact the benefits team at or go to the website at

Contact the Rents Team by phone on 01792 534094 or by email at

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