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Thomas Cook refund scam

Be aware of scam telephone calls making out to be 'Thomas Cook refund agents' who will be refunding the cost of holidays.

They will ask for your card details and 3 digit number to enable them to process your refund. It is a scam.

Never give your card details to anyone who cold calls you over the phone.


The Civil Aviation Authority have set up a dedicated support service to give advice for anyone affected by the collapse of Thomas Cook. This includes advice for people already on a Thomas Cook holiday and those who have a holiday booked with them in the future. 


This scam alert is from September 2019.

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