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Important information concerning D4 Medical Examination Reports for Group 2 (Lorry or Bus Licence)

If you have been affected by issues concerning a declined application by the Driver Vehicle Licensing Agency (DVLA) for a D4 Medical Examination report for Group 2 (Lorry or Bus Licence) which you have obtained through a commercial business 'Doctors on Wheels Ltd' of 46-50 Great Central Street, Leicester LE1 4NF please follow the guidance below.

Consumer advice and information for residents in England and Wales is now provided by the Citizens Advice Consumer helpline. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit Citizens AdviceOpens new window or call the Citizens Advice consumer helpline on 03454 04 05 06.

The service is available from 9 am to 5pm on weekdays and there is a Welsh language service for Welsh speakers on 03454 04 05 05. To contact the Citizens Advice, please call on 03454 04 05 06 (Mincom users should call on 03451 28 13 84).

Trading Standards services nationally work in partnership with the Citizens Advice Consumer helpline and receive referrals from the consumer helpline where the complaint concerns a breach of Trading Standards law.

You are respectfully advised not to contact Leicester Trading Standards (where the business is located) or Swansea Trading Standards (where the DVLA are based) as they are unable to assist you directly with your complaint.

 

This alert is from June 2019

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