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Parent Partnership Services - About us

Each local authority provides a service for parents and carers to seek advice and information for children and young people with Additional Learning Needs.

About Parent Partnership Services from 2V Studios on Vimeo.

The Parent Partnership is a free and confidential service which provides impartial information, advice and support to parents and carers of children with Additional Learning Needs.

Family Liaison Officer

Andrea Hill-Jones and Hannah Davies are the Family Liaison Officers for Additional Learning Needs in Swansea. The role is primarily to support parents and carers of children who are going through Statutory Assessment. They work across the span of the City and County of Swansea conducting home visits in order to explain the processes involved, to answer any questions that parents or carers may have in relation to their child's education and to assist with completion of documents relating to the process.

The Family Liaison Team are a source of information regarding the provision available to children with additional needs within Swansea.

A point of contact and knowledge both Andrea and Hannah also have a wealth of experience in working with parents and other agencies to resolve issues and to reach satisfactory outcomes in order to provide an effective service.

The Family Liaison Team can be contacted on 01792 637541 and 01792 637190 or by email at

SNAP Cymru

SNAP Cymru provides free, independent information and advice for parents of children and young people with additional learning needs. SNAP Cymru promotes effective partnership working and recognises the importance of the active involvement of parents and young people in decisions about additional learning provision.

As holders of The Specialist Quality Mark (SQM) our service operates to the highest standards. Caseworkers receive high quality, independent legal training. They are passionate about helping people overcome barriers offering support and guidance that meets the needs of families.

The key objective is to intervene early to reduce the possibility of problems escalating, particularly through collaboration and partnership between the family, school and local authority.

SNAP Cymru: Description of service offered

  • Support for children and young people with additional learning needs (0-25).
  • Advice and support for parents and professionals through a helpline, leaflets, and on our website.
  • Advice on legislation, local and national policy across Education, Health and Social Care, ALN assessment and provision, appeals and tribunals.
  • Casework Support, Independent Advocacy, and Mediation facilitated by accredited mediators.
  • Help for families to prepare for meetings; contribute to assessments and reviews; participate in decisions and explore options; challenge where necessary.
  • Resolve disputes.

Opening hours

Monday - Friday 9.00am - 4.30pm (out of office appointments by arrangement).

Free helpline: 0808 801 0608




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