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Protect yourself and others from scams

Scam mail is designed to look official and authentic. There are signs to look out for to identify a possible scam and protect yourself and others from the scammers.

Be alert to scams. If you have had uninvited contact, always consider the possibility it is a scam. Remember, if it looks too good to be true, it probably is.

Know who you are dealing with. If you are unsure if the person or business is legitimate then do some research on them. Search the internet for others who may have had dealings with them.

Do not open suspicious links, emails, texts or pop-up windows. If you are unsure carry out an internet search for information. Don't use contact details contained in the message.

Beware of any requests for personal details or money. Never send money, credit card details, online account details or personal details to anyone you don't know or don't trust. Don't agree to transfer money or goods on someone else's behalf; it is money laundering and is illegal.


Where to find advice on scams

A number of organisations provide advice on scams.

Action FraudOpens new window is the UK's national reporting centre for fraud and cyber crime. As well as reporting fraud you can also find advice and updates on recent scams.

Citizens AdviceOpens new window has advice online about common scams, spotting and reporting scams, protection from scams and vulnerable people and scams. 

Which?Opens new window have online guidance on the latest scams, how to spot scams, what to do if you've been scammed and how to report a scam.

Age CymruOpens new window offer advice for older people including how to spot a scam and avoiding scams.

Think JessicaOpens new window provide awareness raising events to raise the public's awareness of vulnerable scam victims. They also campaign for more support for victims of scams. 

Take FiveOpens new window is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Register with the Telephone Preference ServiceOpens new window to stop unwanted sales and marketing calls.

Register with the Mail Preference ServiceOpens new window to stop unwanted advertising mail.

If you think you or a family member is receiving scam mail you can report it to the Royal MailOpens new window who are working with the relevant authorities who can then investigate and take action.

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