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Contact us about a repair

You can contact us for advice or queries about our repairs service in a number of ways.

If you have any queries regarding what repairs we will carry out at your property please read the information in the  PDF Document Guide to your new council housing tenancy (PDF, 1MB)Opens new window.

The quickest and most efficient way to report a repair is using our Request a housing repair online form.

The more accurate the information you provide the more likely your repair will be completed on the first visit by our Trades person. 

If you are unable to use our online form you can contact us by phone. You can request a repair, query what repairs we will carry out at your property, get updates on outstanding repairs or just get general advice.

Contact the Housing Repairs Call Centre on 01792 635100. We are open Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.  

We also offer an emergency repair service to deal with urgent repairs needed outside of normal working hours. 

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