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Housing tenancy fraud

Social housing tenancy fraud costs the British taxpayer more than £2 billion pounds a year a study has shown.

Housing tenancy fraud occurs when there is:

  • Unauthorised sub-letting of a property
  • 'Key selling' where the tenant leaves the property and passes on the keys in return for a one-off lump sum payment
  • Non-occupation
  • Providing false information to the council to obtain a tenancy

The Housing Service takes the issue of housing tenancy fraud very seriously and has a number of internal checks in place in order to both prevent and uncover such fraud. By fighting housing tenancy fraud, we can ensure that those who are in genuine need are re-housed whilst also reducing the cost of putting the homeless into temporary accommodation.

Although we are taking steps to prevent and uncover this type of fraud, local residents are often best placed to notice if new neighbours arrive or the old ones move away. It is estimated that around half of all identified cases of unlawful occupation are believed to be detected thanks to information supplied by members of the public.

With lengthy waiting lists for most of our properties in the City, the recovery of every property which involves housing tenancy fraud will mean that the property can subsequently be let to someone in genuine housing need.

Anyone with information about a tenancy fraud can report it:

Online at
By telephone 01792 635359
By e-mailing 
By writing to Corporate Fraud Team, Audit Section, Civic Centre, Swansea, SA1 3SN.

All reports will be treated in strictest confidence, and can be made anonymously.


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