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Anti-social behaviour on council estates

Everyone has the right to enjoy their home and their community. Anti-Social Behaviour or ASB is when someone or groups of people act in a way that causes harassment, alarm or distress to others.

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ASB is defined in law as: "Where a person has acted; in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not from the same household as him/herself."  This sort of behaviour includes but is not limited to behaviour such as unruly and drunken behaviour, fly tipping, graffiti, threatening and abusive language, domestic violence and many other types of behaviour which prevents others from enjoying a normal life".

There are many different types of anti-social behaviour, and sometimes relatively minor disputes between neighbours can escalate into incidents of anti-social behaviour.

ASB can include:

  • Harassment: hate crime, intimidation, verbal abuse, bullying
  • Noise: animals such as barking dogs, car and property alarms, TVs/stereos on too loud, fireworks, parties and loud music, DIY, running a business from home
  • Parking: abandoned vehicles, obstructions, dangerous parking, caravans or HGVs
  • Nuisance: gatherings, vandalism, graffiti, fireworks, joyriding/bikes, harassment
  • Other types: fly tipping, overgrown gardens, dog fouling, roaming animals/pets

What is not ASB?

Some actions can be annoying but are not classed as anti-social unless they become persistent or escalate to other forms of nuisance.

  • noise from children playing
  • personal differences
  • normal living noise such as doors banging, toilets flushing etc.

What can you do about it?

  • The first step, if you can, is to talk to the person who is causing the annoyance.  They may not realise that their behaviour is affecting others, and their actions may not be deliberate or intentional.
  • In some cases you may not feel able to take this first step yourself, so in these situations you should contact your District Housing Office, who will help you sort the problem out.
  • The District Housing Offices are supported by the Neighbourhood Support Unit (NSU) in combating (ASB). The NSU provide a 24 hour landlord presence on our estates, monitor CCTV on a number of Council estates, respond to incidents and undertake patrols to new incidents. The NSU also liaise with the District Housing Offices so that appropriate action against ASB may be taken. The NSU can be contacted on 01792 648507.
  • You can report ASB to us online
  • Advice is also available from the Welsh Government - Housing related anti-social behaviourOpens new window
  • Remember, criminal acts, including threatening and abusive behaviour should be reported to the Police immediately
  • You can also contact Crimestoppers on a Freephone number 0800 555 111

The Anti-Social Behaviour Act 2003 gave Social Landlords a new powers to deal with anti-social behaviour in and around their estates.

Part of this Act obliges Social Landlords to publish a statement of policies and procedures they have in place for dealing with ASB and the ways in which they will work with other organisations and residents in order to address this problem.  Our statement is available to download.

Report anti-social behaviour on council estates

If you are a council tenant or live on a council estate and are being affected by anti-social behaviour, let us know so that we can help deal with it.

What happens after I've reported anti-social behaviour?

Your initial complaint will be investigated either by the District Housing Service or by the Neighbourhood Support Unit (NSU).

Neighbourhood support unit

The NSU's overall role is to help neighbourhoods develop safer, more attractive environments.

What is being done about anti-social behaviour?

This explains what is being done in the Swansea area to tackle anti-social behaviour.

Hate crime and hate incidents

We take hate crime and hate incidents very seriously.

Anti-Social Behaviour case review

The Community Trigger has been replaced by the Anti-Social Behaviour (ASB) Case Review.

Frequently asked questions about anti-social behaviour

Find out answers to the most common questions we get asked about anti-social behaviour.

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