Search for advice and support
We have provided a list of local and national organisations which could offer you further advice and support.
National Energy Action (NEA)https://swansea.gov.uk/nationalenergyaction
NEA's Warm and Safe Homes advice service is a free support service providing advice to householders on their energy bills and keeping warm and safe in their hom...
The Welsh Government Warm Homes Nest scheme aims to make homes warmer and more energy-efficient places to live.
Octo Assist Fundhttps://swansea.gov.uk/octoassistfund
If you are struggling with you Octopus Energy bill, you can complete an online financial support form and see what options may be available in your circumstance...
Advice on costs, billing and switching for phone and broadband.
OVO Energy Fundhttps://swansea.gov.uk/ovoenergyfund
OVO Energy offers payment plans, energy funds and payment schemes to help customers pay their energy bills.
Free online and telephone debt help and advice.
Priority Services Registerhttps://swansea.gov.uk/priorityservicesregister
The Priority Services Register is a free support service offered by energy suppliers and network operators to help vulnerable people. Each supplier/operator kee...
Scottish Power Hardship Fundhttps://swansea.gov.uk/scottishpowerhardshipfund
Because some customers have difficulties paying their bills due to low income or other circumstances, Scottish Power has a Hardship Fund to help them get their ...
Shelter Cymru provide free, independent, confidential advice on housing and debt.
StepChange Debt Charityhttps://swansea.gov.uk/stepChange
Free debt advice online or over the phone. Also offers money advice.
Swansea Carers Centrehttps://swansea.gov.uk/contactswanseacarerscentre
Swansea Carers Centre provides support and information to carers across Swansea by providing welfare benefit advice; access to grants and special funds; a couns...
Swansea Library of Thingshttps://swansea.gov.uk/swansealibraryofthings
Borrow useful items that you may only need for a few jobs instead of buying a new item that ends up never being used again. Members can pay a small fee to borro...
Switched On - Energy Awareness Hubhttps://swansea.gov.uk/EnergyAwarenessHub
Energy awareness advice can be provided by the Environment Centre.
The Money Charityhttps://swansea.gov.uk/contactthemoneycharity
Provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their financial wellbeing.
Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services - online, by te...
TV Licence helphttps://swansea.gov.uk/tvlicensing
The Simple Payment Plan was created for those in financial difficulty.
Warm Wales is working to tackle fuel poverty by offering free advice, referrals, and access to grants to ensure people across Wales and South-West England have ...
Welsh Water can provide support if you are struggling to pay your bill or are in debt with your water bill.
Western Power Distribution - Power Uphttps://swansea.gov.uk/westernpowerdistribution
Free and impartial energy saving advice to households in South, Mid and West Wales (in Western Power Distribution's jurisdiction).