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Phone issues

Due to continuing issues following Friday's power outages, you may have trouble reaching us by phone. If you ring us, it may appear that you are in a phone call queue, but our staff are unable to answer your call due to the telephony outage. Please contact us via our online forms swansea.gov.uk/doitonline or by email swansea.gov.uk/phoneandemailcontacts

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  • Money Helper Service

    https://swansea.gov.uk/moneyhelper

    Free impartial money advice. Support over the phone and online.

  • MoneySavingExpert.com

    https://swansea.gov.uk/moneysavingExpert

    The MoneySavingExpert.com website is dedicated to cutting your bills and fighting your corner with journalistic research and online tools.

  • Mountain view Children's Centre - Mayhill Surgery

    https://swansea.gov.uk/mountainviewchildrenscentre

    Set in the community of Mayhill, this centre offers support to families in the area and hosts regular events and activities.

  • Mumbles Baptist Church

    https://swansea.gov.uk/mumblesbaptistchurch

    A friendly church located on the corner of Newton Road and Langland Road in Mumbles.

  • National Debtline

    https://swansea.gov.uk/nationalDebtline

    Free debt advice online or over the phone.

  • National Energy Action (NEA)

    https://swansea.gov.uk/nationalenergyaction

    NEA's Warm and Safe Homes advice service is a free support service providing advice to householders on their energy bills and keeping warm and safe in their hom...

  • NHS Direct Wales

    https://swansea.gov.uk/NHSDirectWales

    Get advice using our symptom checkers or Health A-Z if you're unwell and not sure what to do.

  • Ofcom

    https://swansea.gov.uk/ofcom

    Advice on costs, billing and switching for phone and broadband.

  • Ogof Adullam at Penlan Methodist Church

    https://swansea.gov.uk/OgofAdullam

    Drop-in centre offering a place of refuge to individuals experiencing homelessness and alcohol and drug addiction as well as providing a point of contact for pr...

  • One Stop Info Shop

    https://swansea.gov.uk/onestopinfoshop

    A collaboration between the 'Collaboration Station', Swansea Council and the National Waterfront Museum. Free drop in events open to all.

  • Ostreme Community Centre

    https://swansea.gov.uk/ostremecommunitycentre

    A centre focussing on arts and crafts, history and theatre in the heart of Mumbles.

  • Pantygwydr Baptist Church

    https://swansea.gov.uk/pantygwydrbaptistchurch

    Open and friendly church with a great mixture of ages, in the Uplands and Brynmill community.

  • PayPlan

    https://swansea.gov.uk/payplan

    Free online and telephone debt help and advice.

  • Penyrheol Community Church

    https://swansea.gov.uk/penyrheolcommunitychurch

    A local, community centred church where a warm welcome awaits all.

  • Platfform

    https://swansea.gov.uk/platfform

    Platfform is the mental health and social change charity. They work with people experiencing challenges with their mental health, and with communities who want ...

  • Pobl Housing Association

    https://swansea.gov.uk/poblHousing

    Not for profit housing association offering housing solutions and support.

  • Relate

    https://swansea.gov.uk/relate

    Offers relationship counselling, children and young people's counselling.

  • Renew Welling

    https://swansea.gov.uk/renew

    Renew @ The Stream: Quiet shared spaces where its OK not to be OK!

  • Samaritans Cymru

    https://swansea.gov.uk/samaritans

    Emotional support for those experiencing feelings of distress or despair, including those which could lead to suicide - 24/7, 365 days a year.

  • Shelter Cymru

    https://swansea.gov.uk/shelterCymru

    Shelter Cymru provide free, independent, confidential advice on housing and debt.

  • Sketty Community Church

    https://swansea.gov.uk/skettycommunitychurch

    Community church in the Tycoch area providing something for all age groups, meeting folk from across all social groups.

  • St David's Church, Morriston

    https://swansea.gov.uk/stdavidschurchmorriston

    St. David's Church is the Anglican Church of Morriston, offering a welcome for all.

  • St Mary's Church Central Swansea

    https://swansea.gov.uk/stmaryschurch

    Church situated in the heart of the city centre. A place of welcome for all. The church is also a Swansea Space and offers a weekly meal.

  • StepChange Debt Charity

    https://swansea.gov.uk/stepChange

    Free debt advice online or over the phone. Also offers money advice.

  • Swansea Children's Centre

    https://swansea.gov.uk/swanseachildrenscentre

    Based in Penlan and offering a place for families to get support, the centre also has events and activities for all ages.

  • Swansea Family Information Service

    https://swansea.gov.uk/familyinformationservice

    The Swansea Family Information Service (FIS) is a one stop shop, providing free, quality, impartial information on a wide range of childcare, children's, family...

  • Swansea Law Clinic

    https://swansea.gov.uk/swanseaLawClinic

    Swansea Law Clinic benefits the local community by offering free initial advice about legal problems while giving our students the chance to work alongside prac...

  • Swansea Library of Things

    https://swansea.gov.uk/swansealibraryofthings

    Borrow useful items that you may only need for a few jobs instead of buying a new item that ends up never being used again. Members can pay a small fee to borro...

  • Swansea MAD

    https://swansea.gov.uk/swanseaMAD

    Provide an inclusive safe space for people to access advocacy, creative arts, digital technology, education, employability support, training, campaigning activi...

  • Swansea Mind

    https://swansea.gov.uk/SwanseaMind

    Swansea Mind provides advice, information and support to people with mental health concerns. They offer one-to-one self-help programmes, counselling and group s...

  • Swansea Seventh-day Adventist Church

    https://swansea.gov.uk/swanseaadventistchurch

    Seventh-day Adventist Church on Gower Road, Sketty.

  • Swansea.com Stadium - Swansea City AFC Foundation

    https://swansea.gov.uk/swanseacityAFCfoundation

    As Swansea City AFC's registered charity, the Swans Foundation is at the heart of the club and at the heart of our local communities.

  • Take Five

    https://swansea.gov.uk/contacttakefive

    A national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

  • Teilo's Community Cwtch - Faith in Families, Portmead

    https://swansea.gov.uk/teiloscommunitycwtch

    Supporting children, families and individuals in the heart of their community.

  • The Children's Commissioner for Wales' office

    https://swansea.gov.uk/childrensCommissionerWales

    Information hub for children, young people and families in Wales.

  • The Exchange

    https://swansea.gov.uk/theExchange

    The-Exchange specialises in supporting the psychological well-being of children, young people and families.

  • The Farming Community Network (FCN Cymru)

    https://swansea.gov.uk/FCNCymru

    A voluntary organisation and charity operating in England and Wales that supports farmers and families within the farming community through difficult times.

  • The Money Charity

    https://swansea.gov.uk/contactthemoneycharity

    Provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their financial wellbeing.

  • The Old Blacksmiths - Men's Shed Clydach

    https://swansea.gov.uk/theoldblacksmiths

    A warm welcome to all. You can participate in woodwork, gardening, crafts or just come for the company and a chat.

  • The Phoenix Centre

    https://swansea.gov.uk/thephoenixcentre

    The community hub for Townhill, Mayhill and Gors. Making the hill a wealthier, healthier, happier and safer place to live - a one-stop-shop for the development ...

  • The Salvation Army - Swansea

    https://swansea.gov.uk/salvationarmyswansea

    A Christian Church and charity based in the city centre.

  • The Swansea Wellbeing Centre

    https://swansea.gov.uk/swanseawellbeingcentre

    An enthusiastic and pioneering community interest company who believe that everyone deserves the chance to find solace in a restful, peaceful place.

  • The Wallich

    https://swansea.gov.uk/thewallich

    The Wallich is a Welsh charity helping people who are homeless.

  • Think Jessica

    https://swansea.gov.uk/contactthinkjessica

    Provide awareness raising events to raise the public's awareness of vulnerable scam victims. They also campaign for more support for victims of scams.

  • Tidy Minds

    https://swansea.gov.uk/tidyminds

    A mental health and well-being website for young people in Neath Port Talbot and Swansea.

  • Turn2us

    https://swansea.gov.uk/turn2us

    Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services - online, by te...

  • TV Licence help

    https://swansea.gov.uk/tvlicensing

    The Simple Payment Plan was created for those in financial difficulty.

  • United Welsh Housing Association

    https://swansea.gov.uk/unitedWelshhousing

    A not for profit organisation providing homes and related services in South Wales.

  • Welsh Centre for Action on Dependency and Addiction (WCADA)

    https://swansea.gov.uk/WCADA

    One of the leading alcohol and drug treatment agencies in Wales.

  • Western Bay Adoption Service

    https://swansea.gov.uk/westernbayadoption

    Western Bay Adoption Service aims to improve services for both adopters and children who are seeking adoption.

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