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EU Settlement Scheme

Information about the EU Settlement Scheme for EU residents living in Swansea.

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The EU Settlement Scheme is designed to make it straightforward for EU citizens and their family members to stay after the UK leaves the EU. You can find translations of the settled status guidance for EU citizens and their families here.

To apply they only need to complete 3 key steps - prove their identity, show that they live in the UK, and declare any criminal convictions.


EU Citizens' Immigration Advice Service in Wales 

Welsh Government is working with a number of organisations in Wales who can offer free additional advice and support for any EU citizen living in Wales concerned about applying. Visit www.eusswales.comOpens new window


Key dates

If you're an EU citizen living and/or working in the UK, you must apply to the EU Settlement Scheme by 30 June 2021.


How to apply

You will need to apply online for settled status.

Application help (assisted digital service) 

If you need help to apply for the scheme call 03333 445 675 (9.00am - 6.00pm Monday to Friday and 9.00am - 4.00pm Saturday).

Depending on your needs, you will either be offered:

  • An appointment with someone at a local contact centre 
  • Help over the phone
  • An appointment for someone to come to your home

Note: this is for help to fill out the application form only, not for immigration advice.


Frequently asked questions about the EU Settlement Scheme 

What is the EU Settlement Scheme?

The EU Settlement Scheme is a free scheme which enables EEA and Swiss citizens resident in the UK, and their family members, to obtain the status they will require in order to live and work in the UK after 30 June 2021.

Applicants only need to complete three key steps - prove their identity, show that that they live in the UK, and declare any criminal convictions.

It is designed to be as simple and straightforward as possible. Find out more at:

Why do EEA citizens need to apply?

The UK is leaving the EU which means that free movement will come to an end. This means that EEA citizens resident in the UK, and their family members, need to obtain a status in order to evidence their right to work, housing and benefits in the UK after 30 June 2021. An EEA citizen with permanent residence status who wishes to continue living in the UK after then will either need to apply to the Scheme or, if they prefer and are eligible, apply for British citizenship. This is because permanent residence is a status acquired under EU law whereas the Scheme secures their status under UK law.

Is the scheme only available on Android?

No. Use of the Identity Document Check App, currently only available on Android devices, is entirely optional - it is just one of several ways people will be able to verify their identity, including by post.

There are over 80 locations where applicants can have their passport scanned and verified across the UK. Assisted digital support is available at over 300 locations, supplemented by a network of over 65 tutors who provide in home support, and there is also a dedicated telephone advice and support service for the Scheme.

During public testing of the EU Settlement Scheme 95% of applicants successfully used the App to prove their identity remotely, removing the need for them to submit their identity document to the Home Office for manual verification.

Currently, Apple iPhone users are not able to use their device to self-verify their identity using the App because it is the present policy of Apple not to allow any third party access to the iPhone "ID chip". However, the Home Secretary has confirmed that the App will be available on Apple devices later this year.

What support is available to EEA citizens?

Support is available to all EEA citizens online at:

To help EEA citizens apply there is also a dedicated telephone advice service - The EU Settlement Resolution Centre - and there are over 1,500 staff who process EU Settlement Scheme applications.

There is an assisted digital service for EEA citizens in over 300 locations across the UK, offering support to those who do not have the appropriate access, skills or confidence to complete the online form.

The Home Office has also translated information into 26 languages. Alternative formats can be requested.

The Home Office has made up to £9 million available to voluntary and community sector organisations across the UK to help vulnerable or at-risk EEA citizens to apply. 

The funding will provide support to an estimated 200,000 vulnerable or at-risk EEA citizens.

Her Majesty's Government has also provided information in a step by step guide to settled and pre-settled EU citizens and their families. You can also choose to receive email updates from the Home Office.

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