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Hearing Loss

Information for Deaf people and those who are hard of hearing

Support from Social Services

Swansea Social Services has a Sensory Services Team which includes specialist workers who support people with a hearing loss. They can provide a range of information and practical support.  You may be referred to Social Services by an audiologist, or you can refer yourself or someone you are concerned about by contacting our Sensory Services Team.

The team is based at Swansea Vale Resource Centre and can deal with any queries in relation to sensory loss from 9.00am to 1.00 pm Monday to Friday. 

Tel: 01792 315969  (Duty Line)

Text Relay: 18001 01792 315969

Fax: 01792 785021

SMS: 07919 626434

Email: sensory.services@swansea.gov.uk

Facetime: sensory.services@swansea.gov.uk

Skype: sensory.services.swansea

Our factsheet explains more about the role of the Sensory Services Team.

PDF Document Services for People who are Deaf or have a Hearing Loss (PDF, 34KB)Opens new window


A Video Relay Service is available at the Contact Centre at the Civic Centre to assist Deaf visitors who use BSL (British Sign Language).  This service, set up in one of the interview rooms, provides a live video link to a BSL interpreter.  The interpreter will voice what the customer is saying so that staff can understand their query, and then sign the staff member's responses back to the customer, enabling them to have a proper conversation.

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