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Report a change of circumstances which may affect your Housing Benefit

If you receive Housing Benefit and your circumstances (or those of a member of your household) change you must contact us immediately because this can affect your entitlement to benefit. You must also tell us if you change address.

Click here to Report a change in circumstances online

Landlords who are receiving direct payments of Housing Benefit for a tenant should also report changes they find out about.

The easiest way to tell us about a change is to complete our online form. 

You can also telephone us on 01792 635353 with the details of the change, especially if it means you no longer want to claim benefit as a result, but we may still ask you to confirm the details in writing.  We welcome calls in Welsh.

You can also email us benefits@swansea.gov.uk.

If you do not tell us about a change in your circumstance within a month of the change you could lose out on any increase in benefit or if there is a decrease in benefit, you could end up with an overpayment, which you will have to pay back.

These are some example of changes that you should tell us about:

  • If you or your partner receive Universal Credit.
  • A change in your income or the income of a household member (e.g. partner, children or other people who live with you).
  • If you, your partner or a household member stop receiving Income Support or Jobseeker's Allowance (Income Based), Employment and Support Allowance (Income Based) or Pension Credit (Guarantee Credit).
  • If you, your partner or a household member start work.
  • Changes in the number of people living with you.
  • If you change address (for private tenants this includes a change of room in the same property).
  • If you go to prison.
  • If any of your children leave school.
  • If the amount of your childcare payments change.
  • If the rent you pay changes (private tenants only).
  • If you decide to stay permanently in a residential care or nursing home.
  • If you leave your address for a temporary period e.g. if you go into hospital or residential care.
  • If you go on holiday and are receiving Jobseeker's Allowance (Income Based)

If you are in doubt about what changes need to be reported contact us for advice.

We may need to ask you for evidence of the change but we will speak to you about this when you contact us.

If you are in receipt of Universal Credit you need to report any changes in your circumstances to the Universal Credit Services Centre telephone line on 0345 6000 723 or 0845 6000 723, they will then inform us of the change to your Universal Credit. 

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