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Flood advice

Useful information if your home is threatened by flood water, or in the event of a flood.

You can call the Natural Resources Wales Floodline on 0345 988 1188 any time night or day for real-time flood warnings and advice, including registration to the flood warning services. You can also register for Flood Warning Services online.

Visit the Natural Resources Wales websiteOpens new window

 

Safety advice: flooding

By making preparations for flooding, you can significantly reduce the damage and upset caused - especially if you live in an area where there is a high risk of flooding, or if you have had a flood before.

Swansea Council, the emergency services and Natural Resources Wales will help where they can, but primarily you are responsible for protecting your own property. When flooding is widespread, it is not possible to respond to every call for assistance at once, and our priority will be to save lives.

If life is at risk, call 999.

For information about flooding in your area, contact Natural Resources Wales Floodline on 0345 988 1188 or visit the Natural Resources Wales websiteOpens new window to view their live flood warnings map.

 

Preparing for a flood

Do

  • Keep a list of useful telephone numbers to hand eg your insurance company, Natural Resources Wales Floodline number, emergency contact numbers for friends and family.
  • Check with Floodline to see if there are any specific flood warnings for your area.
  • Get some sandbags or other flood protection to block doors and airbricks (making sure there is adequate ventilation). * Please note that Swansea Council does not hold stocks of sandbags *
  • Make a flood kit. Keep a torch, phone and charger, battery radio, emergency numbers, writing paper, pens and your insurance policy in a safe place.
  • Know where your mains electricity and gas supply switches are.

Do not

  • Underestimate the damage a flood can do. Contact your insurance company to make sure you have adequate flood cover.
  • Assume everyone knows what to do. Make a family flood plan.
  • Wait for the flood to happen. Floods can occur very quickly. Get prepared now.

 

During a flood

Do

  • Remember that during widespread flooding, the emergency services will be very busy. Only call for immediate assistance if there is risk to life.
  • Keep an eye on weather reports on local television or radio news channels. Do not travel in heavy rainstorms unless absolutely necessary.
  • Look after neighbours, particularly those who are vulnerable. 

Do not

  • Attempt to drive through flooded roads or fords. The water is often deeper than it looks and may be moving quite fast. Your vehicle may be swept away or become stranded.
  • Try to walk through flooded areas. Even shallow water moving fast can sweep you off your feet and there may be hidden dangers such as open drains, damaged road surfaces, submerged debris or deep channels: these can cause serious injury or even death.
  • Walk alongside rivers or canals - this is extremely dangerous in a flood situation.
  • Allow children to play in floodwater - Floodwater can be contaminated with sewage and chemicals.
  • Smoke, eat or drink whilst in contact with floodwater and always wash your hands thoroughly afterwards.

 

If your house floods

Do

  • Turn off the electricity supply at the mains, if you can do so safely.
  • Get out of the water - move family, pets and sentimental items upstairs or to higher ground.
  • Make sure all electrical circuits are fully dried out and checked by an electrical engineer after the flood, before switching back on.
  • If your property or belongings are damaged, contact your insurance company. Ask their advice before starting to clean up.
  • The National Flood ForumOpens new window website has a host of useful advice and further information on what to do if you have been affected by flooding. 

Do not

  • Attempt to turn off the electricity supply while standing in water.

 

Flooding safety advice

  • Only return to evacuated buildings if you are told it is safe to do so.
  • Avoid electricity sources and do not attempt to turn off the electricity supply while standing in water.
  • Get an approved service engineer to check your property utilities (gas, electricity and water) before turning back on to ensure that all electrical circuits are fully dried.
  • Beware of contaminated water and sharp objects in lying flood water
  • Ensure that you have a working smoke alarm as there is an increased risk of fire from wet electrics. The Fire Service will provide a free home fire safety checkOpens new window if required (0800 169 1234)
  • Take extra care if using candles and open fires.

Lower Swansea Valley flood risk area

Information for residents and businesses in the Lower Swansea Valley that are at high risk of flooding from the River Tawe, Nant-y-Fendrod and Nant Bran.

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