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Contact us in person

The Contact Centre is based in the Civic Centre on Oystermouth Road.

Services available include:

Blue badge
Parking permits
Passport to Leisure

Handing in applications/documents for taxis/planning/street trading/school transport.

Making payments.

You can also purchase RADAR keys at a cost of £3.00 each.

Contact Centre opening times

Monday - Thursday, 8.30am - 5.30pm
Friday, 8.30am - 5.00pm
Saturday, 10.00am - 3.00pm (limited service) - this service operates until Saturday 25 July but from Saturday 1 August the Contact  Centre will be closed on Saturdays. 

Please ensure you attend the Contact Centre 30 minutes before the stated closing times.

Other services available at the Civic Centre

Housing Benefit/Council Tax Reduction queries, opening times for these services are:

Monday - Thursday 8.30am to 4.15pm

Friday 8.30am to 3.45pm

Council Tax queries, available until 5pm


Digital Self- Serve Zones

In these zones computers are available to assist you with services which are available online. This means you will not have to wait in a queue to be dealt with by an agent.

Parking at the Civic Centre

There is a free car park for visitors to the Civic Centre. The car park is located to the east of the building (city centre side)

In Civic Centre you can also visit:

West Glamorgan Archive Service (Tuesday - Friday) and Swansea Central Library (closed Monday). 

Coastline Café

The café offers a superb selection of drinks including tea, coffee (Americano, cappuccino, latte, espresso, mocha) and cold beverages. The range of delicious snacks and light meals includes toasted panini, selection of soups, salad boxes, and ciabatta sandwiches, home baked filled baguettes, jacket potatoes and cakes and pastries.

Opening hours
Monday, 8.00 am - 6.00 pm
Tuesday to Friday, 8.00 am - 6.00 pm
Saturday and Sunday, 9.00 am - 4.00 pm

Exhibition space

The gallery style exhibition space provides a showcase for community and school artwork, a space for events and a place to display collections and resources from library, museum and archive projects.

Applications to use the exhibition space are welcomed from community groups, local organisations, societies, public services, council departments and individuals. Email or call 01792 636464 for further information.

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