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CCTV

CCTV

We have operated a Closed Circuit Television (CCTV) system since 1994. Cameras are strategically located around the city including residential areas, council owned car parks and buildings. The camera network is recorded 24 hours a day, 365 days a year.

The system is used to help provide a safer environment for everyone by: 

  • Helping to reduce the fear of crime
  • Assisting in the detection and prevention of crime
  • Helping to catch and prosecute those who commit crime or public order offences
  • Providing evidential material for court proceedings
  • Assisting with traffic flow through the town but not to enforce minor traffic laws

CCTV has proved itself in recent years to be a powerful weapon in the continuing fight against crime, particularly when integrated with other crime reduction methods such as retail 'radio-link' systems. 

The City and County of Swansea and South Wales Police are of the view that CCTV diminishes incidents of crime and public disorder where it is either in place or will subsequently be introduced. 

About CCTV

The City and County of Swansea is committed to reducing crime, and ensuring that the city is a safe place to live, work, visit and socialise. Working with the Safer Swansea Partnership, we tackle all forms of anti-social behaviour. 
Part of the way we do this is by using closed circuit television cameras (CCTV). CCTV can be found throughout the city both in car parks and in public spaces. These cameras are monitored from a control centre run by us. 

With the CCTV scheme we aim to: 

  • Ensure that the City and County of Swansea is a safe place to live, work and visit
  • Help South Wales Police to detect and prevent crime
  • Reduce fear of crime by making people feel safer
  • Encourage people to report crime and anti-social behaviour

How does CCTV in Swansea work?

CCTV cameras are monitored and maintained by the City and County of Swansea. There is a dedicated Control Centre, which is a restricted and secure centre which is operated in accordance with Home Office Guidelines. All our CCTV Operators have undergone formal training and achieved a recognised qualification in the operation of CCTV. We have a code of practice, and produce an annual report.

What can the system do?

We have 5 systems that the council are responsible for:

The main system currently consists of 64 cameras throughout the city and county, including Morriston  and Gorseinon with 43 in the city centre. All our cameras cover a defined area, and these are primarily used to deter crime. The cameras can identify offenders, and can help the Police collect evidence for a court prosecution. CCTV Operators have a direct link with the Police, and can feed images to the Police control room, reporting incidents immediately. This communication works both ways, and the Police may contact the CCTV Unit to request monitoring of an incident. 

There are 2 PTZ (Pan Tilt and Zoom) cameras in Morriston on Woodfield Street and Morriston Cross and there is 1 PTZ camera in Gorseinon on High Street.

The remainder are at the following locations: Wind Street, Quay Parade, Little Wind Street, York Street, Castle Square, St Marys Square/Princess Way, College Street, High Street, Grand Hotel, High Street Railway Station, Railway Station Car Park, Dyfatty Street, Grand Theatre Car Park, Plymouth Street, Nelson Street, Oxford Street, Whitewalls, Westways, George Street/St Helens Road, Kingsway, Northampton Lane Car Park, Mansel Street/Christina Street, Craddock Street, Pell Street Car Park, Picton Lane Car Park, Park Street, Orchard Street, LC, Marriot Hotel, Strand Car Park, Parc Tawe, Council Depot Pipehouse, Fabian Way Park and Ride, Landore Park and Ride, Fforestfach Park and Ride, High Street Car Park, St Davids Car Park, Garden Street Car Park.

For general enquiries contact Gareth Pritchard on 01792 513911 / 01917 200 079 or email community.safety@swansea.gov.uk

PDF Document CCTV code of practice (PDF, 60KB)Opens new window

The Neighbourhood Support Unit also has a system which the Housing department is responsible for.

It consists of 30 cameras which are located within hotspot areas in the residential areas of the City and County of Swansea.

There are 9 PTZ cameras in Townhill and Mayhill on: Powys Avenue, Pen y Graig, Cadwalader Circle, Mayhill Shops, Townhill Road, Ceri Road, Gwilli Terrace, Gors Avenue/Dewi Terrace and Gors Avenue/Gwent Road.
There are 6 PTZ cameras in Blaenymaes on: Rhodffar Brain, Heol Calvin, Broughton Avenue, Portmead Avenue, Woodfood Road and Penplas Road.
There is 1 PTZ camera in Swansea Road, Waunarlwydd.
There are 4 PTZ cameras in Penlan on: Heol Emrys/Tudno Place, Heol Emrys, John Penry Crescent and St Clears Place.
There are 2 PTZ cameras in Clase on Longview/Hillview and Solva Road.
There are 5 PTZ cameras in Trallwn and Bonymaen on: Mansel Road, Caernavon Way, Cillgerran Place, Rhyd Y Felin and Tegfan.
There is 1 PTZ camera in Tyle Teg (Hillpark Crescent), Clydach, 1 PTZ camera in Parc Avenue, town centre and 1 in Aneurin Way, Sketty.

For general enquiries contact: Mike Price 01792 513940 or email mike.price@swansea.gov.uk

The civic buildings also have 3 systems which corporate facilities is responsible for.

These cover the Civic Centre, the Guildhall and Penllergaer council offices. The Civic Centre consists of 84 cameras, 25 external and 59 internal. The Guildhall consists of 9 cameras, 7 internal and 2 external. Penllergaer consists of 9 cameras, 8 external and 1 internal.

For general enquiries contact 01792 636595.

How do I report an incident?

If you see anything suspicious, or are the victim of a crime, please call South Wales Police on 101. If the crime is serious, in progress, or you require immediate assistance, please call 999. If there is a CCTV camera nearby, please tell the Police, and if you can, give the location of the camera or the name of the road. It is helpful if you can give the Police as much information as you can, such as the time and date of the incident, as this helps us to track down the footage. When you report an incident to South Wales Police, officers will contact the CCTV Unit to obtain the footage. CCTV images are stored for up to 28 days, and are automatically erased after that time. 

Access to CCTV information

Under the Data Protection Act 1998 individuals have a right to see CCTV pictures if they are the subject.  

To make a request you need to: 

  • Complete and return the CCTV PDF Document Subject access request form (PDF, 56KB)Opens new window 
  • Supply precise details of the day, date, time, place and reason. 
  • Prove your identity (and that of any representative acting on your behalf) 
  • Supply a letter of authorisation if you use a representative to make the request for you
  • A £10 fee (cheque made payable to The City and County of Swansea)

Once we have received the completed form and relevant identification it will take us a maximum of 20 working days to get back to you with an answer. It is important that we do not compromise anyone else's privacy, so you will only be able to view CCTV footage that does not contain images of a third parties or images that would enable you to identify other people (e.g car registration details). 

The Council is also entitled to deny access to information in certain cases under the Data Protection Act, specifically, where the information may be held for: 

  • The prevention and detection of crime 
  • The apprehension and prosecution of offenders

Where there are no images we will not provide any footage. In any allegations of crime we will only provide footage to the Police and in any request for a RTC any footage will have to be collected by the requestor.

All CCTV footage is only kept for up to 28 days from the time of the recording in line with the Data Protection Act.

Traffic collision requests 

We will review CCTV recordings if you have been unfortunate enough to have had a collision in any of the Councils Car Parks, or in an area covered by CCTV.  

To make a request you need to send to us: 

Please note that owing to the Data Protection Act we would not be able to disclose any details of any other party involved. There is an expectation that people involved in a road traffic collision will have reported this matter to the Police. Should our images show any signs of damage to your vehicle we will advise you to refer this fact to South Wales Police for them to request a copy of the relevant footage. 

Frequently asked questions about CCTV

Find out answers to the most common questions we get asked about CCTV.

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