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Feedback invited to help improve City Centre Ranger service

Views are invited to help improve Swansea's City Centre Ranger service.

City centre rangers

First introduced in 1998, the rangers are Swansea Council's eyes and ears in the city centre, helping tackle issues like broken paving, damaged street furniture, discarded rubbish, vandalism and graffiti.

With a funding contribution from Swansea BID (Business Improvement District), customer service has also become a key part of their day-to-day duties over the years.  The City Centre Rangers are often first on the scene when there are trips, falls and medical emergencies in the city centre.

Working seven days a week, the team of four City Centre Rangers has dealt with over 34,000 incidents and queries during the last 12 months or so. They're also behind a number of projects to make the city centre more attractive.

To further improve the service, an online survey has now been made available at www.swansea.gov.uk/citycentrerangers to gather as much feedback as possible by the end of the month.

Lisa Wells, City Centre Manager at Swansea Council, said: "Our team of City Centre Rangers continues to do a fantastic job, not just in identifying and reporting issues like broken paving and discarded rubbish to be dealt with as soon as possible, but also in helping vulnerable people and answering many thousands of questions from members of the public every month, who may be looking for directions, or trying to report lost property or people.   

"They're our eyes and ears in the city centre, acting as a link between the council, the police and our businesses, and helping improve the look and feel of the city centre and the overall visitor experience throughout the year.

"But despite the team's success, we're always looking to improve the ranger service for the benefit of city centre businesses and visitors, so I'd encourage people to fill-in the online survey that's been uploaded. All views will be taken on board as we look to build on the success of the ranger service over the years and continue to meet people's needs."

The City Centre Rangers also help support and manage events that take place in the city centre. Other duties include working with local businesses and the police to help reduce crime and anti-social behaviour.

From 8am to 6pm, the team patrols a zone extending from West Way and Dilwyn Street in the west over to High Street and Mansel Street in the north. Additional areas of coverage include the Parc Tawe and Quadrant shopping centres, the Maritime Quarter, Wind Street, and as far east as the River Tawe.

The online survey is available until Friday June 30.


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