|Q: My fridge has broken. Does my landlord have to replace it?
A: If your tenancy includes furniture and/or items such as a cooker or fridge, it is up to your landlord to repair or replace them if they break down or wear out. It is up to you to repair any furniture and items that belong to you.
|Q: I don't have central heating in my home. Can you make the landlord install it?
A: Some works count as improvements rather than repairs, but it's not always clear cut. For example, installing central heating in a home that previously didn't have it would usually be an improvement. This also applies to things such as double glazing.
|Q: If I complain to you about disrepair in my home, can the landlord evict me?
A: This would depend on the tenancy agreement and how long the tenancy had to run. The landlord has to follow specific guidelines to ask you to leave the property. If your landlord threatens to evict you, you should contact either Shelter Cymru (tel: 0845 075 5005), the Citizens Advice Bureau or a private solicitor for advice.
|Q: I complained to my landlord about damp in my home. He insists it's condensation and refuses to do anything about it. What can you do?
A: If you have black mould growth in the property, which is mainly on the outside walls and behind furniture, it is likely to be condensation. There are a few things that you need to do to prevent condensation. These are highlighted in our leaflet, 'How to prevent condensation in your home'. For a copy of this leaflet, please contact us on 01792 635600 or email firstname.lastname@example.org.
|Q: I want to move and am on my local Housing Association list for accommodation. They have advised me to contact you for help. Can you help me move?
A: We will only visit you if you have genuine issues with disrepair in your existing home. We will then take the necessary action with your landlord. If there are items of improvement, we will give you a list on request.